Help
App Support
Need a hand with one of our apps? Send us the details below and we’ll help you find a clear way forward.
What to include
To help us investigate quickly, include the app name, your device model, operating-system version, a brief description of what happened, and any steps that reproduce the issue. Screenshots can help, but please remove private or sensitive information first.
Purchases and refunds
Apple processes App Store billing and refunds. You can manage subscriptions in your Apple ID settings and request a refund through Apple's purchase-support service. If you are unsure which purchase is involved, email us and we can help identify the app or subscription.
Before you write
- Update the app and your device to the latest available version.
- Close and reopen the app, then restart your device.
- Check that you have a stable internet connection if the feature works online.
- For purchase issues, confirm you are signed in with the Apple ID used to buy the app.
Privacy or data requests
For questions about information handling, read our Privacy Policy or visit our contact page with “Privacy Request” in the subject line.